Frequently Asked Questions

Our dental clinic is located at 70 Lily St, Wetherill Park NSW 2164, on the corner of Price St, opposite Fairfield Hospital and close to Stockland Wetherill Park. Patients from Bossley Park, Fairfield West, Prairiewood, and St Johns Park find it easy to reach us, with plenty of nearby parking.
When you book, our team provides clear directions and confirms available times.

Yes. There is free parking directly in front of our clinic at 70 Lily St in Wetherill Park, with additional spaces available along Price St. Because we’re located opposite Fairfield Hospital and close to Stockland Wetherill Park, patients from Bossley Park, Fairfield West, and Prairiewood can reach us easily and park without hassle.

We are open Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 9:00 AM to 2:00 PM. Because dental emergencies can happen anytime, our team always does its best to accommodate urgent cases when possible. To check availability or book an appointment, please call 📞 (02) 9609 2935.

Yes. We process all major health-fund claims instantly through HICAPS, so you only pay any gap on the day. Our staff can also help you check your cover before treatment begins to avoid surprises.

Patients across Western Sydney trust our team because we combine honesty, experience, and care. We take time to listen, explain treatment options clearly, and focus on patient comfort at every step. This transparent approach has helped us build lifelong relationships with families in Wetherill Park and nearby suburbs. Many families searching for reliable information through the Dental FAQ Wetherill Park page discover our long-standing reputation for honest communication and genuine care.

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your time to another patient in need.
A $65 cancellation fee may apply for late notice or missed appointments. We appreciate your understanding and cooperation in helping us manage our schedule efficiently.

We do our best to offer appointments as soon as possible, especially for patients in pain or with urgent needs. Because we manage our schedule efficiently, most new patients are seen within a few days. Call 📞 (02) 9609 2935 to check availability today.

Your first visit is designed around your individual needs. It usually includes a friendly chat about your dental goals, a thorough examination, and X-rays if needed.

Because every patient is different, we focus on what matters most to you, whether that’s relief from pain, a professional clean, or planning future treatment.

Our Dental FAQ Wetherill Park page helps new patients understand what to expect, from X-rays to treatment discussions, so you feel informed before you arrive.

Before you leave, your dentist explains every finding clearly and provides a simple plan to maintain or improve your oral health.

We also offer a $185 New Patient Offer, which includes a comprehensive exam, clean, fluoride treatment, and X-rays when required. This ensures you begin your dental care with confidence and great value. Learn more about our Dental Offer.

Yes. When pain, swelling, or a broken tooth appears suddenly, call us right away on 📞 (02) 9609 2935. We always try to see urgent cases as soon as possible. Because patient comfort is our priority, we guide you on managing discomfort until your appointment. Our calm, supportive approach helps you feel reassured from the moment you call. Learn more about our Emergency Dentistry in Wetherill Park service.

Feeling nervous is very common. Let us know when you book so we can prepare a calm and supportive experience. During your visit, we take time to explain every step and use gentle techniques that help you relax.

Because we move at your pace, most patients feel far more comfortable than they expected. Learn more in our blog about Dental Anxiety Care in Wetherill Park.

We offer several convenient payment options to make every visit easy. You can pay using:

• Cash
• Direct deposit into our clinic’s bank account
• Credit cards: Visa, Mastercard, and AMEX
• EFTPOS®
• HICAPS for instant health fund claims
• Zip Money, National Dental Plan, and Humm payment plan options

These choices allow patients to manage their dental care flexibly and confidently.

Yes. If you hold a Gold Card with the Department of Veterans’ Affairs (DVA), we can process all approved dental treatment directly through Veterans’ Affairs, so there is no out-of-pocket cost for eligible services.

For patients with a Health Care Card, you may visit your local public dental hospital to request a Hospital Dental Voucher. Depending on the assessment, the hospital may either complete your treatment there or issue a voucher for care at our clinic. Emergency dental vouchers are provided at their discretion, while comprehensive treatment vouchers often have longer waiting times.

Our team is happy to explain these options when you call or visit.

Absolutely. We accept all major health funds and process claims instantly through HICAPS. Because your claim is made on the spot, you only pay any remaining gap amount on the day.
If you’re unsure about your level of cover, our staff can help you check your benefits before starting treatment.
This transparency helps you feel confident about your choices.

Yes. We bulk bill eligible children under Medicare’s Child Dental Benefits Schedule (CDBS), which covers up to $1,132 in essential dental care every two years.
Because our team verifies eligibility before the visit, parents can relax knowing their child’s treatment is covered.Learn more about  CDBS for Kids.

Yes. The $185 New Patient Offer includes a full check-up, professional clean, fluoride treatment, and digital X-rays if required. Because everything is done in one visit, you receive a complete overview of your oral health before leaving the chair.
To secure your spot, call 📞 (02) 9609 2935 or ask about the offer when you book. Learn more about our Special Offer and see how it helps new patients start their dental care with confidence.

Cosmetic dentistry focuses on improving the appearance of your smile while maintaining strong, healthy teeth. At Dr Raymond Platon & Associates, we provide treatments such as veneers, whitening, bonding, and smile design. Because every patient has unique goals, each cosmetic journey begins with a detailed consultation. During this visit, your dentist listens carefully, explains all options clearly, and helps you decide what suits your needs best. Our approach is conservative and evidence-based, which means your comfort and long-term oral health always come first. Learn more about Cosmetic Dentistry in Wetherill Park.

Yes. We provide braces and clear aligners for children, teens, and adults. Because each case is unique, we customise every plan to achieve healthy, balanced results. Learn more about Orthodontic Treatment in Wetherill Park.

Yes. Our dental clinic in Wetherill Park restores strength and comfort with fillings, crowns, and bridges. In addition, modern materials blend naturally with your smile for a comfortable fit. Learn more about Restorative Dentistry in Wetherill Park.

Yes. We welcome patients of all ages and make each visit positive for children. When kids start early, they build lifelong trust in dental care. Learn more about Children’s Dentistry in Wetherill Park.

Yes. Our teeth whitening treatments are clinically tested and carefully supervised by your dentist to protect enamel and gum health. Because every smile is different, we personalise whitening plans to achieve bright, natural-looking results safely. Learn more about Teeth Whitening in Wetherill Park.

Yes. We provide custom-made dental crowns and veneers to restore both function and appearance. Crowns protect weakened or damaged teeth, while veneers enhance your smile’s shape and colour. Learn more about Dental Crowns in Wetherill Park and Dental Veneers in Wetherill Park.

Yes. At our Wetherill Park dental clinic, we perform both simple and surgical tooth extractions, including wisdom teeth removal when needed. Our dentists carefully assess each case to ensure treatment is safe, comfortable, and well-planned. Because we use gentle techniques and modern equipment, most procedures are completed right here in the clinic with minimal downtime. Learn more about Oral Surgery in Wetherill Park.

Before any procedure, our team explains what to expect and how to care for your mouth afterward. We recommend having a light meal before your appointment and arranging transport home if needed.

Yes. Our dental clinic offers advanced Laser Dentistry in Wetherill Park for gum contouring, periodontal care, and other soft-tissue procedures. Laser technology allows precise, gentle treatment with minimal bleeding and faster healing. Because it’s often used after deep cleaning, it also supports gum recovery and helps reduce bacteria below the surface.

Yes. Dental lasers are approved for clinical use and operated by trained professionals. They target specific areas with accuracy, which reduces swelling and speeds recovery.

You’ll receive personalised instructions, which may include avoiding hot foods, rinsing gently with salt water, and resting your jaw for the first day. If swelling or pain persists, contact us at 📞 (02) 9609 2935 for advice.

We don’t use sedation. Instead, we rely on gentle methods and clear communication. Our approach helps patients feel relaxed without medication.

A sensitive gag reflex is common. We adjust your position, work slowly, and schedule shorter sessions when necessary. Because we adapt every procedure to your needs, you can relax and receive care safely.

Yes. Digital X-rays use very low radiation and are taken only when needed. As a result, we gain valuable insight while keeping exposure minimal. Learn more about Dental X-Rays in Wetherill Park.

Encourage twice-daily brushing, limit sugary snacks, and schedule regular check-ups. During visits we teach proper brushing and apply fluoride to protect enamel. For additional guidance, visit the Australian Dental Association for reliable oral health advice.

Yes. If thumb-sucking continues after toddler years, it can influence alignment and jaw growth. We guide parents on gentle ways to help children stop without stress.

Mild sensitivity can occur for a few days. Because teeth need time to settle, use a sensitive-care toothpaste and avoid very cold foods. If it continues, contact us for guidance. Learn more about Tooth Sensitivity in Wetherill Park.

Brush twice daily with fluoride toothpaste, floss each day, and see us every six months. In addition, a balanced diet and hydration support gum health. Learn more about Preventive Dentistry in Wetherill Park.

Bleeding gums are often an early sign of gum disease. Continue gentle brushing and book a check-up soon. When treated early, gum health recovers quickly. Learn more about Periodontal and Gum Treatment.