Privacy Policy

Effective Date: 01/06/2025

At Dr. Raymond Platon & Associates, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following personal information:

Your full name
Contact details (email, phone, address)
Date of birth
Medical and dental history
Health fund details (if applicable)
Payment information

2. How We Collect Your Information

We collect information directly from you when:

You complete a contact or appointment form
You speak with our staff
You submit a lead form through online advertising (e.g., Google Ads)

We may also collect information from third parties with your consent, such as referring dentists, specialists, or health insurers.

3. Why We Collect Your Information

Your information is collected to:

Provide you with quality dental care
Manage your appointments and treatment
Communicate with you about your care
Comply with legal and regulatory obligations
Process payments and health fund claims

4. How We Protect Your Information

We take reasonable steps to:

Store your data securely (electronically and/or physically)
Restrict access to authorised personnel only
Keep your data accurate and up to date

5. Disclosure of Your Information

We may disclose your information:

To other health professionals involved in your care
To Medicare or your health fund
If required by law (e.g., court orders, public health)
We do not sell or share your information for marketing purposes.

6. Access and Correction

You may request access to or correction of your personal information by contacting our clinic. We will respond to your request in a reasonable timeframe.

7. Contact Us

If you have questions or concerns about your privacy, please contact:

Dr. Raymond Platon & Associates

70 Lily St
Wetherill Park, NSW 2164
📞 02 9609 2935
📧 dental@drplaton.com.au