Privacy Policy
Effective Date: 01 June /2025
Last Updated: 06 August 2026
At Dr Raymond Platon & Associates, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information necessary to provide dental care and manage our services, including:
- Your full name
- Date of birth
- Contact details (telephone number, email address and postal address)
- Medical and dental history
- Health fund information (where applicable)
- Medicare details (where applicable)
- Payment and billing information
- Referral information from other healthcare providers
- Any other information relevant to your dental treatment
2. How We Collect Your Information
We collect personal information directly from you when you:
- Complete a contact form or appointment request
- Register as a patient
- Attend consultations or treatment appointments
- Speak with our dentists or staff
- Contact us by phone, email or through our website
- Submit an enquiry through online advertising platforms, including Google Ads
With your consent, we may also collect relevant information from:
- Referring dentists
- Dental specialists
- Medical practitioners
- Health funds
- Other healthcare providers involved in your care
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide safe and appropriate dental care
- Assess your oral health and treatment needs
- Manage appointments and communicate with you
- Process payments and health fund claims
- Comply with legal, regulatory and professional obligations
- Respond to enquiries submitted through our website
- Improve our services and patient experience
4. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Your information is stored securely using appropriate physical, electronic and administrative safeguards. Access to patient information is restricted to authorised personnel who require the information to perform their duties.
We also take reasonable steps to keep your personal information accurate, complete and up to date.
5. Disclosure of Your Information
We may disclose your personal information where appropriate:
- To other healthcare providers involved in your treatment
- To Medicare or your health fund where required
- To pathology or imaging providers where relevant
- Where required or authorised by law
- To regulatory authorities where legally required
We do not sell your personal information. Personal information is only used or disclosed for the purposes described in this Privacy Policy or where required or authorised by law.
6. Website Cookies and Analytics
Our website may use cookies and analytics tools, including Google Analytics and Google Ads, to help improve website functionality, understand how visitors use our website and measure the effectiveness of our online advertising.
Cookies do not generally identify you personally. You may choose to disable cookies through your web browser settings; however, doing so may affect the functionality of certain parts of our website.
7. Overseas Disclosure
We do not disclose your personal information outside Australia unless required to provide our services, permitted by law or with your consent.
8. Access and Correction
You may request access to or correction of your personal information by contacting our clinic.
We will respond to your request within a reasonable timeframe and, where appropriate, update any inaccurate or incomplete information.
9. Privacy Complaints
If you have any questions or concerns about how your personal information has been handled, or if you believe your privacy has been breached, please contact us using the details below.
If you are not satisfied with our response, you may also contact the:
Office of the Australian Information Commissioner (OAIC)
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or privacy practices.
The most current version will always be available on our website.
11. Contact Us
Dr Raymond Platon & Associates
70 Lily Street
Wetherill Park NSW 2164
📞 (02) 9609 2935